Software / WhatsApp business automation
Support and communicationWhatsApp automation that keeps customers informed.
WhatsApp is where many customers prefer to talk. Next Noor connects WhatsApp to your booking, claims, CRM or order systems so reminders, updates and replies go out automatically.
What you can expect in the system.
- Appointment and payment reminders
- Order, job and case status updates
- Lead replies with qualification questions
- Review and feedback requests
- Shared team inbox with assignment
Where AI does the repetitive work.
Smart replies
Drafts answers to common questions for your team to approve or send automatically.
Qualification
Asks the questions you need and passes complete leads to sales.
Language handling
Understands and replies in the customer's language.
Opt in tracking
Records consent so messaging stays within the rules.
Built for teams like these.
- Service and booking businesses
- Claims and case management teams
- Shops and restaurants
- Agencies running lead follow-up
Every system is built around your own process, branding and tools. We start with a short call, agree the scope in stages, and show working software every week. A person stays in control of anything the AI does that affects customers, money or filings.
Common questions about whatsapp business automation.
Do I need the WhatsApp Business API?
For automated and template messages at scale, yes. We help you set it up with an approved provider.
Can customers reply to automated messages?
Yes, replies land in a shared inbox, or the AI agent answers first and hands over when needed.
Is it compliant with UK rules?
We build in opt in records and opt out handling, but you remain responsible for your own marketing consent.
Related software and services.
Want whatsapp business automation for your business?
Tell us what you need. We reply within one business day, weekdays 9am to 6pm.
Get in touch