Privacy Policy

Next Noor Ltd (company number 16153538, registered office Office 7409, 321-323 High Road, Chadwell Heath, Romford, Essex, RM6 6AX, UK) is the data controller for the personal data described on this page. This policy explains what we collect, why, and what your rights are under UK GDPR and the Data Protection Act 2018.

1. What we collect

We collect information you give us directly, such as your name, email address, phone number, and any message content, when you:

• Fill in the contact or booking form on this site
• Email or WhatsApp us directly
• Chat with Nanu, our on-site assistant
• Book a consultation

We also collect limited technical information automatically, such as your approximate location (derived from your IP address, used only to personalise minor details like the logo on relevant national dates), browser type, and how you use the site, some of which relies on cookies. See our Cookie Policy for detail.

2. How we use it

We use your information to:

• Respond to enquiries and manage bookings
• Provide the service you've asked about
• Improve this website and how we communicate with visitors
• Meet our legal and accounting obligations

We don't sell your personal data, and we don't use it for purposes unrelated to the above without asking you first.

3. Our lawful basis

We rely on: your consent (for example, when you choose to chat with Nanu or accept non-essential cookies), our legitimate interest in responding to enquiries and running our business, and, once a project starts, the performance of a contract with you.

4. Nanu and AI features

Messages you send to Nanu are processed using a third-party AI language model provider to generate a response. We don't use your conversation with Nanu to train AI models, and we recommend not sharing sensitive personal information in that chat, treat it like a helpful front-desk assistant, not a secure document store.

5. Who we share data with

We may share data with trusted service providers who help us run the site and respond to enquiries (for example, email or calendar providers), always under terms that protect your data. We don't share data with third parties for their own marketing purposes.

6. How long we keep it

We keep enquiry and booking data for as long as needed to handle your request and meet legal obligations (for example, accounting records are typically kept for 6 years), then delete or anonymise it.

7. Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict use of your personal data, to object to certain processing, and to data portability. To exercise any of these, email support@nextnoor.com. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk if you think we've handled your data incorrectly.

8. International transfers

Some of the tools we use (such as the AI language model provider behind Nanu) may process data outside the UK. Where that happens, we rely on appropriate safeguards required under UK data protection law.

9. Changes to this policy

We'll update the date at the top of this page whenever we make material changes.

10. Contact

Questions about this policy or your data: support@nextnoor.com.

This page is a general summary and not a substitute for tailored legal advice.